Privacy Policy

01Information We Collect

We only collect personal information that is reasonably necessary to provide our renovation and building services. This may include:

• Your name, email address, phone number and postal or site address;
• Details about your property and the renovation works you are enquiring about;
• Information you provide through our contact and quote-request forms;
• Correspondence and records relating to quotes, contracts and projects;
• Technical data such as your IP address, browser type and pages visited, collected automatically when you use our website.

02How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and prepare quotes and proposals;
• Arrange and carry out on-site consultations and renovation works;
• Manage contracts, scheduling, invoicing and project communication;
• Improve our website, services and customer experience;
• Send you relevant updates about your project (and, only with your consent, occasional service information). You can opt out at any time.

03Disclosure to Third Parties

We do not sell or rent your personal information. We may share it only where necessary to deliver our services — for example, with trusted subcontractors, suppliers, certifiers or consultants engaged on your project, and with service providers who help us operate our website, email and payments. We require these parties to handle your information consistently with this policy and the Australian Privacy Principles. We may also disclose information where required or authorised by law.

04Cookies & Website Analytics

Our website may use cookies and similar technologies to remember your preferences, keep the site secure and understand how visitors use our pages. We may use analytics tools to collect aggregated, non-identifying statistics. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

05Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure hosting, access controls and staff confidentiality. While we work hard to safeguard your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

06Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge to access your information.

07Retention of Information

We keep personal information only for as long as needed for the purposes set out in this policy, or as required by law (for example, building, taxation and warranty record-keeping obligations). When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

08Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the “last updated” date shown above.